The helpline is for victims of domestic violence who need support or information in the Central Otago or Queenstown Lakes districts.
Ms Guy has been volunteering for almost three years and is usually on call between two and five days a week.
"It's just random. You can be really busy where the phone never stops ringing or you can be really quiet," she said.
"People say we will get more calls if the All Blacks lose, but we don't. It's always random. We help people in abusive domestic situations. That can be couples, brothers and sisters, flatmates, friends."
The network offers all volunteers full training.
The intense training programme is conducted every Wednesday night and all day Saturday for 10 weeks.
It covers phone call procedures, counselling, conflict resolution, confidence building and learning about what services are available, and what constitutes abuse, including myths and boundaries.
"We are not an emergency service; we are a support service. We are not going to go into people's homes and rescue them from abusive relationships. We offer support to predominantly women and young people. We help people in making their own decisions and let them know what services are available."
The volunteers are all female and offer each other support.
"I love the work and I think why all the volunteers have stayed in the network so long is because of how supportive the group is. We are a group of like-minded women who want to help and make sure people are heading in the right direction.
"We have very good supervision and there is always a buddy or a second volunteer on call that you can call on for advice. You never go out on your own because safety is No 1. We don't want to go into any situation where we are unsafe. The victim is already in an unsafe situation so you don't want to double that by putting yourself in an unsafe place," she said.
Queenstown was a difficult community in which to live.
"People who feel isolated, don't have family and friends nearby, people who are not in town for a long time need to know we are here to help."
The police refer all domestic violence incidents to the network and the volunteers make contact with the victims to offer support and information.
The volunteers also help people find accommodation when needed and can help people on a more personal level by accompanying them to court or appointments with legal services. They also refer them to women's programmes or counselling services.
The network needs more volunteers and is organising another training programme later this year. Volunteers need to be available to be on call at least one day a month.
The volunteers can be contacted on the 24-Hour phone at (03) 442-7145.
• If you know of anyone who volunteers around Wakatipu contact us at queenstown@odt.co.nz
