A shake-up of Victim Support, which includes redundancies and a move to a new national contact centre, will not affect services, chief executive Tony Paine says.
Mr Paine confirmed the non-governmental organisation was in the middle of restructuring, and next month would establish 24-hour call centres in Auckland and Wellington.
He was quick to allay concerns over the transfer of regional calls, as the organisation was working with police on how to use the latest "map technology software", before the call centres open next month.
Most Victim Support calls were from police requesting assistance with a person affected by crime, and it made sense to have those emergency contact numbers centralised, he said.
The organisation, which employed 140 staff and had more than 1000 volunteers, had shed six positions, including the dissolution of the Southern Region district management position, Mr Paine said.
The Southern region would now be run by a regional manager, who would be based in Christchurch.
A new Dunedin-based role would be created to assist with service delivery of staff and volunteers.
A Christchurch-based homicide service co-ordinator position has also being created, which would cater for the South Island, and the four nationwide positions have been funded through the $50 offenders' levy.
Frontline roles remain largely unchanged, and there had been no disruption to service delivery.
Mr Paine was confident restructuring would help improve services while offering value for money for funders.
Victim Support was 80% government-funded, with the rest from donations and the annual street appeal.
While donations were down due to the tougher economic climate, the Government was supportive towards victims of crime, he said.
Police deal with an estimated 300,000 crimes a year, with Victim Support making contact with 70,000 of those cases.
