Magic Kids Club, which services 19 schools around Dunedin, is being assessed by Te Kahui Kahu, an independent government agency hosted by the Ministry of Social Development.
The organisation also runs holiday programmes from eight locations.
Te Kahui Kahu general manager Barry Fisk said it received several complaints about Magic Kids Club late last year relating to staff-to-child ratios, supervision of children on site, behavioural management plans, resourcing and the provider’s contact with caregivers.
It began assessing the complaints in November.
"We are pleased with the assistance we’ve received from Magic Kids Club as we gather information and observe their programmes."
The work was expected to be completed within the coming weeks.
The outcome of the assessment would not be known until it was complete.
"We take all complaints seriously but would note that receiving one does not necessarily mean there has been wrongdoing."
Magic Kids Club director Jeremy Botting could not be reached for comment, however a joint statement was given by the management team, who only gave their first names, Alex and Kirsten.
They said the organisation was aware of a complaint, but could not comment on it due to the ongoing assessment process and privacy concerns.
They said Te Kahui Kahu determined the risk was too low to consider suspending services.
Instead the complaints would be worked through alongside its normal assessment, over a three to four-month period.
They said Magic Kids Club had committed to co-operating fully with the review and respected the right for people to make complaints.
Its top priority was to ensure its children were safe and it had a 20-year record of meeting auditing processes.
The Te Kahui Kahu website says it can suspend or remove providers’ accreditation following complaints and if issues are not addressed.
