In an affidavit filed with the US District Court in Manhattan on Friday, Cesar Sepulveda, identifying himself as a "corporate investigator/process server," said he left a copy of Virginia Giuffre's lawsuit on August 27 with a police officer guarding the Royal Lodge in Windsor, England, a property Andrew occupies.
The London-based Sepulveda said police had told him a day earlier they were instructed not to accept court documents on Andrew's behalf, but upon his return was told documents would be forwarded to the prince's "Legal Team."
Police refused to let him see Andrew or to say where the prince was, he added.
Spokespeople for Andrew said on Friday that his lawyers had no comment. A source close to Andrew's legal team said the prince had not been personally served.
The 61-year-old is one of the most prominent people linked to Epstein, charged by Manhattan federal prosecutors in July 2019 with sexually exploiting dozens of girls and women.
Epstein, a registered sex offender, killed himself on August 10 in 2019 in a Manhattan jail. He was 66.
In her lawsuit dated August 9 this year, Giuffre said Andrew forced her to have unwanted sexual intercourse at the London home of Ghislaine Maxwell, the British socialite and Epstein's longtime associate.
She also said Andrew abused her at Epstein's mansion on Manhattan's Upper East Side, and on a private island that Epstein owned in the US Virgin Islands.
In a November 2019 BBC interview, Andrew, who had been a friend of Epstein, denied Giuffre's claims of sexual abuse, and said he did not recall meeting her.
"I can absolutely, categorically tell you it never happened," Andrew said.
An initial conference is scheduled for Monday afternoon before US District Judge Lewis Kaplan in Manhattan. Maxwell faces a scheduled Nov. 29 trial before a different Manhattan judge on charges she aided Epstein's sexual abuses. She has pleaded not guilty.
In 2017, Maxwell settled a $US50 million ($NZ70.3 million) civil defamation lawsuit against her by Giuffre for an unspecified amount. Maxwell is not a defendant in Giuffre's lawsuit against Andrew.