Brought together by trials

Aurora Health Centre staff members Sharon Smith (left) and Gina Oaten in the refurbished...
Aurora Health Centre staff members Sharon Smith (left) and Gina Oaten in the refurbished reception area of the facility. Photo by Gregor Richardson.
Last June's floods brought stress, sickness and myriad inconveniences for the staff of Aurora Health Centre but, ultimately, it also brought them closer together.

Despite layers of sandbags surrounding the Macandrew Bay Rd health provider, 5cm of water still inundated the premises, closing its doors for two days and resulting in weeks of repairs and inconvenience.

But the experience has been one which has made the organisation, and its staff, stronger and more tightknit, practice manager Sharon Smith says.

The damage the flood caused meant working in very close quarters for the 11 weeks it took to repair the premises.

"We used some of our rooms that weren't clinical rooms as doctors' rooms for six weeks while the other side was brought back to normal and then we had to move over to the other side for five weeks,'' she said.

"It brought us closer together as a team because we all had to work on top of each other.

"But by the end of it a lot of us got sick. The stress by the end of the 11 weeks was enough.''

It also meant higher workloads for doctors, who "had to see more patients in a session than they normally would'' to cope with the demand of the public after the floods on June 3 and 4.

"We had great support from landlords, the building firm that got us back up and running and the very large majority of the patients were very understanding of how we were having to work.''

However, the cold combined with damp housing conditions led to an outbreak of illness in the area.

"It was going through schools. It was particularly bad,'' Mrs Smith said.

Some schools in the area were registering absentee figures of about 20%.

The issue seemed to have petered out and staff were being "very proactive'' in administering flu shots, especially to those who were eligible for a free vaccine, ahead of winter.

Life had returned to normal for the practice, despite "a couple of changes'' made to its layout during repairs.

However, the memory of the floods and their effects of some of the practice's patients remained.

timothy.brown@odt.co.nz

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