The Clutha District Council released its annual resident survey this week, which it has been running since 2013.
Last year, satisfaction in the council plummeted and, despite a slight increase in the headline figure for overall council performance in the latest survey, Clutha Mayor Bryan Cadogan said work remained to be done.
"This will be the last time I’m in the mayoral hot seat to receive the survey results. It’s a very trying time currently with the vice that Three Waters has us in, and these results are a clear reflection of that," he said.
He said he and councillors were "as frustrated" as all ratepayers by rapidly escalating rates.
Some Clutha ratepayers are facing 25%-plus rises this year.
"It’s a ridiculous situation all councils have been put in [by central government]. But we have to address the issues in front of us, and we continue to look for solutions and savings every day, by going through everything with a fine-tooth comb."
Satisfaction in decision-making, planning and leadership of elected members was up from 47% to 53%, and overall satisfaction in the council also up, from 55% to 60%.
In contrast to the dissatisfaction with elected members, council staff received a glowing report.
Satisfaction with delivery of "quality of life" services uniformly topped 90%.
Among the highest performers were libraries (97%); Balclutha Pool (95%); community centres and halls (95%); and parks and reserves (94%).
Mr Cadogan said residents had an opportunity to contribute to the future of water decision-making at present.
Local Water Done Well submissions are open until June 6.
• Local Water Done Well consultation meetings take place next week at Milton Coronation Hall on Monday; TPŌMA Balclutha on Tuesday; and West Otago Community Centre, Tapanui on Wednesday (all 6.30pm).
