Dr Richard Fletcher said it was no secret a prolonged period of under-investment had manifested in reduced power reliability, and the company was in the spotlight for being potentially unsafe.
However, that started to change after the company was reformed and split from Delta in 2017, Dr Fletcher said.
In the past year, $127 million was invested in its network across Dunedin, Central Otago, Wanaka and Queenstown.
Now the company was much more focused on long-term planning and improving the safety and reliability of its network.
Things had improved vastly, though there were still pockets facing disruptions.
"We’re trying to build our reputation and credibility," Dr Fletcher said.
"We’re under a lot of scrutiny."
The company had recently released its first annual delivery report which outlined what had been achieved in the first 12 months of a planned five-year, $563 million investment programme.
Over the next fortnight, community pop-in events were scheduled in Alexandra, Queenstown, Wanaka and Dunedin, where consumers could ask questions.
In five years, Dr Fletcher hoped Aurora would be respected and valued, though the company also needed to look decades ahead.
People, customer and sustainability general manager Sian Sutton said the company had decided to go above and beyond its regulated obligations to go to communities and improve trust.
"It’s really important to us," Ms Sutton said.
