Taking customer service calls can be a nightmare - especially if you are not getting paid for it and your personal cell number is listed online as a contact for Ticketek.

Pilots of a jet that flipped upside down upon landing in Toronto are experienced and familiar with flying in wintry conditions, the airline's CEO says.

A veranda on a portable home has collapsed onto two volunteer firefighters and three locals in the small Hawke's Bay settlement of Te Pohue.

A glacier expert sounding the alarm on climate change feels like she's yelling into the void as yet another study shows NZ's glaciers are rapidly shrinking.

The former wife of a man killed in a shootout with police believes he was about to carry out a mass shooting with hopes of getting a "higher death count" than the Christchurch terror attack.