Black Caps captain Brendon McCullum and Sri Lankan counterpart Angelo Mathews are both a little bit in the dark about the processes surrounding the Decision Review System.
There were two incidents during the first test in Dunedin when the available technology was unable to be used to review an umpire's on-field decision.
But Ian Taylor, whose company Animation Research was responsible for delivering Hot Spot, Snicko and ball-tracking, told the Otago Daily Times his company was not to blame.
• Comments no offence to umpires: Taylor
He labelled the DRS process as "bloody shambolic'' and would like to see specific training for third umpires and for them to be sitting in the room with the people who operate the technology.
It seems an entirely reasonable request given there is clearly some confusion around the technology and how to get the most out of it.
"I actually don't know how it works ... so I can't really comment on that,'' Mathews responded when asked if he thought Taylor had a fair point.
"It is what it is and what we get is what we get.''
McCullum gave a similar response to Mathews when asked the same question.
"I don't know how the mechanics of it work and even the implementation of it at times as well,'' McCullum said.
"I think I'll leave that one to the people who come up with the system and also the implementation of it.''
Taylor has been petitioning the International Cricket Council to take more leadership in the area for years and was "absolutely furious'' his company's reputation had been unfairly maligned.
