Ross Home and Hospital in Dunedin will hold a meeting for residents' families today, about issues arising from a former resident's care.
Southern District Health Board funding and finance general manager Robert Mackway-Jones said the board had conducted an "immediate audit" of the Presbyterian Support facility within the past two weeks, after an issue was raised about the resident's care.
"[The DHB] had a clinical team at the facility assessing patients to ensure their care was of a satisfactory standard and that no other issues with other residents existed.
"Recommendations have been made and we will be following up on these actions as part of the ongoing process."
The matter had been referred to the health and disability commissioner and the board would make no further comment at this stage, Mr Mackway-Jones said.
Presbyterian Support Otago chief executive Gillian Bremner said Ross Home was working with the board to "resolve the issues that have arisen".
While "quality systems" were in place, Ross Home was a "human service that relies on people, as opposed to systems".
She declined to comment further until after the meeting today, citing respect for the families.
A routine Ministry of Health audit in July found no major issues, and commended Ross Home for many aspects of its care.
"The service has well developed policies, procedures, processes and systems that support the provision of clinical care and support (including care planning) for rest-home care, dementia care, hospital and medical residents and also those requiring respite care," the audit said.
Yesterday, Ministry of Health provider regulation manager Rose Wall said the ministry jointly inspected the home, along with the Southern DHB, and was writing a report on the matter.
